Man dragged off United flight reportedly prepares to sue

United CEO We won't let police drag people off planes anymore

United Airlines said passengers on United Express Flight 3411 are getting compensation equal to the cost of their tickets. He has promised to review the airline's passenger-removal policy.

"That is not who our family at United is", he said.

In an interview Wednesday on ABC's "Good Morning America", he said: "This will never happen again", vowing he would not resign over the fiasco. "We can't do that". If they can't find volunteers, any passenger moved to a later flight is compensated based on the price of their ticket and the length of their delay, up to a maximum of US$1,350.

The airline also has compensated the 70 passengers on Dao's flight for the value of their tickets, said United spokesman Charlie Hobart.

The man who was violently knocked out and dragged from a United Airlines flight has recruited a legal team.

Videos of the incident - some of which show 69-year-old Dr David Dao's face being smacked on his armrest so hard that it bleeds - have resulted in shares in the airline's parent company plummeting by almost $1b, a boycott threat from Chinese flyers, a parody commercial from United States late night talk show host Jimmy Kimmel, and a lawsuit from Dr Dao.

A Chicago alderman said representatives from United Airlines and the city Aviation Department have been summoned by his committee to answer questions about Sunday's incident.

Demetrio also has represented former NFL and NHL players and their families in concussion litigation against the leagues, including the family of late Chicago Bears safety Dave Duerson.

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It was at least Munoz's fourth statement about the confrontation. In a letter to employees that was leaked to CNBC Monday, Munoz described the passenger as "disruptive and belligerent".

By Tuesday afternoon, nearly two days after the Sunday evening events, Munoz issued another apology.

Munoz also said he doesn't think Dao was at fault in the incident.

Dao, who has retained lawyer Thomas Demetrio, was in a Chicago hospital undergoing treatment for his injuries Tuesday, according to a statement from Demetrio.

Attorneys for Dao filed court papers Wednesday asking the airline and the city of Chicago to preserve evidence in the case. Those documents are often the first steps toward a lawsuit.

Munoz is under pressure to contain a torrent of bad publicity unleashed by videos that captured Dao's rough treatment by airline and airport security staff.

Airport officials have said little about Sunday's events and nothing about Dao's behavior before he was pulled from the jet that was bound for Louisville, Kentucky.

Three airport security officers have now been put on leave following the incident. The department announced Wednesday that two more officers have been placed on leave.

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