United Airlines can't say if video has hit sales

United CEO: No one will be fired for dragging incident

Munoz said he had spoken with and would continue to speak with Chinese officials about the matter on a trip to China he had previously planned. Dao's attorney said it was likely he would sue over the incident, in which Dao lost two front teeth, broke his nose and suffered a concussion.

United stock was trading at $71.52 on April 10, the day after the incident and the day the video started to go to viral. Dao refused to give up his seat because he needed to return to Kentucky to see patients Monday, according to his lawyer.

No United employee will be disciplined but that is a different story for the three Chicago police officers involved.

United brought on aviation authorities to remove Dao after he was randomly selected to relinquish his seat.

Mr Munoz has declined to address that change until the airline finishes an internal review.

ABC News reports that United has reviewed and changed its policy regarding removing passengers from overbooked planes.

Company executives said it's too soon to know if the incident is hurting ticket sales.

The flight had been overbooked, as the airline was trying to make room for four crew members from a sister airline.

United's president, Scott Kirby, said that United hopes to become America's most "customer-centric airline" after the incident with Dao. Congresswoman wants to end bumping.

"You can and should expect more from us, and as CEO I take full responsibility for making this right", Munoz said.

The House panel did not say who it plans to call as witnesses or what prompted the oversight hearing.

United Airlines will testify at an upcoming U.S. House Transportation Committee hearing on commercial airline industry consumer issues. I'm sure there was a lot of conjecture about me personally.

On a conference call to discuss those results, Munoz started by apologizing again for the April 9 scene on a United Express plane at Chicago's O'Hare airport.

"Many of us who fly frequently have experienced overbooking situations", Lipinski said, "but obviously how it was handled in this circumstance was unacceptable, and no passenger should ever be put through what this individual was".

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