Starbucks in Arizona, nationwide to close for several hours for bias training

Starbucks to close 8,000 US stores for racial-bias training

A company spokeswoman told CNBC on Monday that "she is no longer at that store", confirming a report by The Philadelphia Inquirer.

Protesters at Pennsylvania flew to different Starbucks spots in the Center City of Philadelphia to carry on protesting that the arrests of two men atone of their series's locations weekly.

Philadelphia Police Commissioner Richard Ross said that the men were arrested for trespassing after they refused to leave despite being "asked politely" to leave by an employee.

On Monday, Starbucks CEO Kevin Johnson apologized for the incident on Good Morning America. She said that as an African-American executive with a 23-year-old African-American son, the video was painful to watch. "All the other white ppl are wondering why it's never happened to us when we do the same thing".

The problems started when the men asked for the code needed to use the bathroom and were told it was only available for paying customers. He said that the company was reviewing its guidelines, which can differ among its 28,000 stores worldwide, and that it would invest in training about unconscious bias.

"Every company makes mistakes, but great companies are the ones that learn from those mistakes and take appropriate action", Johnson said Monday. He also said at that time that he hoped to meet the men in person and to offer a "face-to-face apology". The two said they were waiting for a friend.

Starbucks regional vice president Camille Hymes attempted to talk to the protesters, but was shouted down. "This country was built on the backs of black and brown people and now Starbucks is going to treat us like we're second-class".

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Also Monday, a Facebook video taken in January surfaced of a similar incident in a Torrance, California, Starbucks.

Over the weekend, demonstrators called for the firing of the employee who contacted police, who arrested the men on Thursday.

Johnson has repeatedly apologized for the incident.

Holding up banners that read "End Stop and Frisk" and "We have nothing to lose but our chains", they chanted "A whole lot of coffee, a whole lot of whack". Witnesses said the men were calmly sitting in the cafe and in a widely viewed video, some patrons asked police whether they were targeted because they are black.

"The more your brand is trying to connect emotionally to people, the more hurt people feel when these kinds of things happen", said Jacinta Gauda, the head of the Gauda Group, a NY strategic communications firm affiliated with the Grayling network.

For the past few years, Starbucks has tried to be a liberal-leaning company, even when it could seem a little silly; their intentions were in the right place from the top level, so it is even more unfortunate that a racist employee has made a decision to taint their good efforts. A white man identified as real estate developer Andrew Yaffe arrives and tells the officers the two men were waiting for him.

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