Apple facing class action lawsuit over defective MacBook Pro keyboards

Maricris Jose
		
            		      12:09 PM

"Over 22,000 MacBook users have voiced their concern with faulty keyboards built-in to Apple's 13" and 15" MacBook Pro models since 2015 in a Change.Org petition online. Apple's touchscreen-based "Butterfly" keyboards are said to stop functioning partially when they accumulate dust or debris around the keys. Owners of these MacBooks have complained that the butterfly switch-created in order to achieve the super low-profile ergonomics of the 2015 MacBook-are highly prone to failure, and that Apple continues to sell systems with keyboards they know to be defective.

A little more than three years ago, Apple just announced a new MacBook with a "butterfly" keyboard that was 40 percent thinner than its predecessor, and ostensibly four times more stable than the previous "scissor" mechanism that MacBooks employed.

Macintosh is confronting a legal claim over the design of its MacBook and MacBook Pro consoles which, shoppers cry, has keys that are inclined to getting to be stuck.

Even if the lawsuit ends up being successful, which is not guaranteed, it will probably be years before any users receive anything in a settlement. The class action lawsuit claims the brand knew about the defect before or at the device's unveiling.

The new mechanism replaced the scissors-shaped one, which is the default key switch mechanism for most laptop keyboards. What's more, the data indicates they're also trickier to fix. The issues on the keyboards include complete failure, non-responsive keys, and other issues.

Apple did not immediately comment. According to court documents, the keyboard design in a laptop or notebook is essential because typing remains the primary goal of the devices, over time. At the time, the company boasted that the new keyboard was much better than others. Initially, Apple fix centers claimed that the issues with the keyboard were due to dust getting under the keyboard. However, according to this lawsuit, that warranty is not enough as the core functionality of these laptops has been impacted.

The appellants are also accusing Apple of suggesting "self-help remedies".

"Owners of these laptops have reported a potential defect, which causes keys on the keyboard to become unresponsive, necessitating complete replacement of the keyboard", the firm writes on its website. They also cite how these keyboards failing on them have resulted in trips to an Apple Store to get it fixed, and in the case of laptops out of warranty, costing them hundreds of dollars in the process.

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