Apple Fined Millions by Australian Court Over False iPhone 'Error 53' Claims

Camera Icon File

Thanks to a 14-hour time difference between Australia and NY, it was Tuesday morning in Australia when a Federal Court in that country ordered Apple to pay a $9 million fine.

Then, in June 2017, the ACCC conducted an undercover operation involving 13 calls with Apple retailers in Australia, in which Apple representatives allegedly said Apple did not have responsibility to remedy faulty iPhones repaired by an unauthorised third party.

The case, initiated by the Australian Competition and Consumer Commission (ACCC) in April a year ago, concerned users of iPhones and iPads who complained about "error 53", which bricked some devices after they updated their iOS.

The error disabled some iPhones and iPads after consumers updated Apple's iOS operating system.

At least 275 Australian consumers were alleged to have been misled after Apple informed them they were no longer entitled to remedies, like a fix or replacement, if their device had been repaired by an unauthorised third party.

A number of complaints arose after iPhone and iPad users downloaded an iOS update, which left the device useless and reporting an "error 53".

ACCC Commissioner Sarah Court said this was a direct violation of consumer rights in Australia.

Almost 2,000 children separated from adults at border
Since then, the administration has been steadily eroding protections for immigrant children and families. Not only could they not pick up or touch the children; they could not get their parents for them.

But that's not now Australian Consumer Law works.

The case also followed the ACCC accepting a court-enforceable undertaking from Apple back in 2014, following an investigation into the iPhone maker's consumer guarantees policies and practices, and representations about consumers' rights under ACL.

In the federal court, Apple US admitted it had said as much "to at least 275 customers".

It has also said it will provide new devices as replacements for iPhones and iPads that have suffered a major failure, rather than refurbished ones. Apple has since committed to new replacements - if you request one.

Expect your Apple store workers to wear even bigger smiles: Apple says it will improve staff training, systems and procedures to ensure future compliance with Australian Consumer Law.

The users were told by Apple that they were not eligible for a remedy if the iPhone or iPad had been repaired by another company. "If customers would prefer a replacement, they are entitled to a new device as opposed to refurbished, if one is available", she said.

Related News:



Most liked

Saudi Arabia land safely after plane fire
Flames were seen from the engine as the Russian Airlines Airbus was en route to Rostov where they take on Uruguay on Wednesday. However, the Saudi Arabian Football Federation was quick to release a statement saying that the players are safe.

Android Messages now lets you text on desktop
Depending on how many messages you send with pictures and other large files, it could be a deal-breaker in some situations. That said, Google doesn't always guess correctly, but smart replies can still be useful from time to time.

Beyoncé & JAY-Z’s Album Is Now On Spotify & Apple Music
Along with Apple Music , the new album is also available on iTunes, Spotify's premium tier, Google Play, Amazon Music, and more. All that aside, the album itself is pretty solid and can be enjoyed now on any streaming service you happen to prefer.

Saudi-UAE led forces 'capture' Yemen's Hudaida airport
But a successful operation would require capturing a city of 600,000 people without inflicting damage that would destroy the port. The ministry stressed, however, that French forces were not now taking part in the ongoing military operations in Al-Hudeidah.

Ashley Young downplays feud with England teammate Dele Alli
In his time away from England , he has adapted to a change in role after switching from winger to wing-back at Old Trafford. Asked about England's chances, he said: "I think at times you need luck and sometimes you create your own luck".

No need to panic says Germany coach after shock Mexico defeat
Germany's Toni Kroos threatened to level the score four minutes later, but his 25-yard free kick crashed off the crossbar. Matthaeus said Marco Reus, Germany's most unsafe player, who only played the last 30 minutes, must start against Sweden .

China vows retaliation for US tariff hike
In April, the US banned the ZTE from buying American technology for seven years, effectively putting the company out of business. On June 15, the USA announced additional tariffs of 25 percent on Chinese imports worth approximately 50 billion U.S. dollars.

President Trump orders Pentagon to create a ‘separate but equal’ Space Force
Rather, a Space Force would consolidate command of the military's existing satellite systems into a single command. In 1967, the United States signed the Outer Space Treaty , along with China and Russian Federation .

Google makes 'App Maker' generally available
This "low-code" tool is now generally available and a part of G Suite's various offerings for businesses, as well as schools. The company argues that IT executives' attention is on security and governance, not on app development.

Watch fans cause mini natural disaster in Mexico City after game-winning goal
We should have made their keeper work harder than that. "I have no idea why that was the case with other countries", he said . They beat the defending champions, Germany by a lone goal in their Group F tie at the Luzhniki Stadium on Sunday.

England fans hail Russian welcome despite feeling outnumbered in Volgograd
Koo Jacheol nearly gave Korea Republic a shock lead in the 53rd minute but his header went just wide of the near post. The country are behind them and there has been more positivity from the press so far.

Rapper XXXTentacion shot dead in Florida, police say
In March, a judge ruled that XXXTentacion could be released from house arrest in order to tour in support of his new album. Before the XXXTentacion's death was confirmed, rapper Juicy J tweeted , "Prayers up for @ xxxtentacion ".

3 dead after quake hits Osaka in western Japan
Japan has experienced several earthquakes in the last few days, including 4.5 and 4.6 quakes near capital Tokyo over the weekend. The Fire and Disaster Management Agency said more than 40 were injured in Osaka and nearby prefectures of Hyogo and Kyoto.

Bomber strikes gathering of mostly Taliban members celebrating cease-fire, official says
It is the Taliban's first ceasefire since the government they ran was toppled by the 2001 US-led invasion. Dozens of unarmed Taliban militants entered cities on Saturday to celebrate an unprecedented ceasefire .

Banksy print stolen from Toronto exhibit, police say
Later Thursday, police released video appearing to show the theft, while the exhibition was still being set up. And quickly, the thief grabs the art and makes a run for it.