Ticketmaster data hacked, Aussies warned

Ticketmaster UK have admitted customers may have had their credit card data stolen in a security breach that could have affected up to 40,000 customers

The company discovered malicious software on a customer support product hosted by Inbenta Technologies, which is a third-party artificial intelligence tech supplier.

Ticketing service Ticketmaster announced a data breach incident today that affected roughly 5% of its entire customer base, and has resulted in the theft of customer data, Ticketmaster login information, and payment details.

Affected customers include Brits who purchased, or attempted to purchase tickets between February and June 23 2018, as well as global customers who purchased, or attempted to purchase tickets between September 2017 and June 23, 2018.

Ticketmaster said the breach mainly affected United Kingdom customers, but that Ticketmaster International customers are also being advised to change their passwords.

The company offered 12 months free identity monitoring service to anyone whose details may have been stolen.

Ticketmaster have recommended that all notified customers reset their passwords on the website.

"Forensic teams and security experts are working around the clock to understand how the data was compromised", Ticketmaster said.

World Cup LIVE Brazil need a point Germany out; Mexico Sweden through
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It said it is working with relevant authorities along with credit card companies and banks.

The company did not say how many people in total had been potentially affected.

The company said "less than five per cent" of its worldwide customer base had been affected by the digital break-in.

Ticketmaster says customers should monitor their account statements for evidence of fraud or identity theft and contact their bank or credit card provider if concerned. Customers in the USA have not been affected.

Ticketmaster is advising its United Kingdom customers to check for fraudulent transactions after admitting the payment details of tens of thousands of users may be been compromised.

An investigation by Ticketmaster suggested only certain United Kingdom customers had been affected, but the company warned customers in countries including Australia, New Zealand, Ireland, Germany, France and Spain as a precaution.

A page on Inbenta's website - which appears to have been taken down - reveals that Ticketmaster turned to Inbenta because it was having to deal with large numbers of "repetitive questions" from customers "that worn out agents and cost a lot of money to answer".

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